FAQ

Frequently Asked Questions

Everything you need to know about ordering custom metal crafts and promotional gifts from AQ Pins & Gifts. Can’t find your answer? Contact us — we reply within 12 hours.

General Inquiries

Are you a trading company or a manufacturer?

We are a direct manufacturer of metal crafts with over 15 years of experience, but we have also broadened our product range to incorporate custom-made promotional gifts. You are welcome to visit our factory for a face-to-face conversation.

How to order?

Contact us for a free quote and send us the picture or draft of your desired product, and let us know the size, quantity, etc.

We will get back to you with a detailed price quote & specification within 12 hours.

The price would include a unit price, mold charge and shipping cost via UPS/FedEx/DHL or any other air & ocean shipping forwarder. Price would be different based on different design, quantity & specifications.

Once our quote is confirmed, we will send you a proforma invoice for payment and create production artwork for your approval.

Once the artwork is approved, we will start production immediately and send you the shipment & tracking number when finished.

What payment options do you accept?

We accept various payment methods: PayPal / Western Union / Bank transfer / Credit Card / Online payment.

Which products are you dealing with?

We have focused on customized metal crafts and promotional gifts for over 15 years.

Metal Crafts: coins, pin badges, medals, key chains, award trophies, golf divot tools, golf hat clips & ball markers, bottle openers, dog tags, luggage tags, belt buckles, bookmarks, tie clips, cuff links, tin signs, clothing buttons, brand metal logos, zipper pullers, metal business cards, charms & pendants, necklaces, bracelets & rings.

Others: embroidery & woven patches, balloons, pens, silicone bracelets, fridge magnets, coasters, lanyards, dog collars, dog harnesses, dog leashes, flags/banners, PVC & silicone gifts, baseball caps, shopping bags, advertising T-shirts & towels, coffee mugs & water bottles, Crocs charms, poker chips and other promotional items.

Could you accept a sample order?

Yes, sample orders are welcome.

What is your minimum order quantity (MOQ)?

We don’t have a minimum order quantity limit, but most clients start their order at 100pcs, which gets a much better price than 20 or 50pcs. Small quantities are also very welcome! Higher quantity gets a better price.

What if I receive damaged or incorrect items?

Please email us immediately with your order number, photos of the packaging and items, and the count of damaged/incorrect pieces. Our quality team will review it and your sales representative will propose a solution within 24 hours.

What’s the difference between hard and soft enamel?

Soft enamel is an economical choice, with a three-dimensional texture on the surface and raised metal lines, which is particularly suitable for complex patterns and artistic designs.

Hard enamel is a high-end and exquisite craftsmanship choice, with a finely polished surface — the metal lines and glaze are completely flat, and the overall mirror-like gloss effect is particularly suitable for simple designs.

What guarantee do I have that I will get my order, since I have to pay in advance?

We have focused on the Custom Metal Crafts & Promotional Gifts business since 2009. Not only do we have a strong production team to ensure high quality, we are also a BSCI & Sedex & SGS & BV audited supplier. Besides, we accept PayPal or online trade assurance, which keeps your money safe.

Does your material have environmental standards?

We prioritize environmental responsibility and are dedicated to providing products that meet stringent international standards.

Product Customization

What file formats do you accept for designs?

We have an experienced design team. If you cannot offer us a finished artwork, just send us your ideas or photos and we will design the finished artwork for you.

We offer a free artwork service, free revision & free shooting.

If you can offer a finished design, we accept any format, such as JPG, AI, CDR, PDF and others.

Design & Production Support

What is your standard packing & production time?

Our standard packing is a single polybag. We also provide high quality packages like gift boxes, paper cards and blister packing. Custom packing is welcome!

Production time: 8-12 days for sampling, 12-15 days for mass production.

How do you arrange the shipment?

We get very favourable rates from FedEx, DHL, UPS and TNT, and we use them for small orders. You can also use your own account, whichever is better for you. For large orders, we ship via air or ocean to get a much better shipping cost.